Refund Eligibility
You may request a refund within 30 days of payment. Refunds are subject to a 20% cancellation charge to cover work already initiated, documentation, professional time, and platform costs.
Refunds are NOT available where:
- The service has already been completed;
- A government fee has been paid on your behalf (such fees are non-refundable to us);
- The delay or issue is due to government processing time or your delayed submission of documents or information;
- More than 30 days have passed since payment.
Requesting a Refund
To request a refund, please contact us through your account or using our published contact details, providing your transaction details and the reason for the request.
How Refunds Are Issued
An approved refund is issued in one of two ways:
- To your original payment method — returned to the card, bank account or other method you used to pay. Refunds normally reach your bank within 5–7 business days of being processed.
- As credit on your account — added to your account balance immediately, and usable against any of our services.
Account credit does not expire. It cannot be transferred to another person or withdrawn to a bank account.
You may tell us which you would prefer when you request a refund. We will follow your stated preference wherever we can, and will tell you if we cannot.
Change of Service
If you wish to switch from one service to another (for example, from Trademark Registration to GST Registration), you may request the change within 7 days of payment.
Free Switch (Recommended)For a full refund with no cancellation charge, follow this process:- Place a new order for the desired service and complete payment in full
- Raise a support ticket on your original order requesting the switch (mention the new order ID)
- Once the new payment is confirmed, your original order will be cancelled with a full refund (no cancellation charge)
- Refund is processed to your original payment method within 5–7 business days
Switch Without New Payment First
If you request cancellation of your existing order before paying for the new service, our standard refund policy applies — a 20% cancellation charge will be deducted from the refund.
Limits:
- Maximum 2 switches allowed per original order
- Each switch must be requested within 7 days of the most recent payment
- Government fees already paid (e.g. trademark filing, GST registration) are non-refundable regardless of switch path
To request a service switch, raise a support ticket from the Client Portal on your existing order and include the new order ID and reason for the switch.